House of Vacuums
Keeping The Blue Ridge Clean

FAQ

Frequently Asked Questions

 

What is the best vacuum?:

Unfortunately, there is not a single answer to that question. The perfect vacuum for my home may not be the perfect vacuum for your home based on flooring type, pets, kids, square footage, etc. That is where our expertise comes in. Gathering from years of experience, we talk to you about your floorcare needs before making a recommendation. We want the vacuum you choose to work for your needs.

Bagless is cheaper to own, right?:

Not necessarily. Bagless machines, even Dysons, have filters in them that need either washed or replaced on a regular basis. Washable filters can only be washed a number of times before they stop filtering and start to disintegrate. To make a long story short, if you change your filter when you are supposed to, bagless machines will typically cost  the same to own if not more than a bagged model. If you don't maintain your filters, you will see a loss of cleaning performance over time and potentially premature failure of the machine.

Can you compete with the internet?:

Yes! Because the internet fluctuates, we may as much as $1 more or $1 less than the same product online, but we will always match the current low price from key online or brick and mortar competitors. We will only match prices on like products from authorized resellers including, but not limited to:

  • Items sold by and shipped from Amazon

  • Bed, Bath & Beyond

  • Best Buy, Sears & Fry’s

  • Home Depot & Lowes

  • WalMart & Target

  • Oreck Stores

Are there any retailers you will not price match?:

Yes. Namely, any non-authorized, clearance house or grey market resellers. This includes:

  • Ebay

  • Groupon

  • Rakuten

  • HomeGoods

  • Overstock

  • QVC & HSN

  • Items not shipped sold by Amazon (3rd party sellers)

  • Refurbished, Reconditioned, Serviced, Restored or Used Vacuums

These products are indeed often cheaper than other online resellers and HoV. However, it is important to remember that warranties on these machines are often voided by the manufacturer even if brand new. These products may also be counterfeit, especially for Miele branded items.

Can you really help with allergies?:

We can definitely improve the air quality inside your home.* Miele vacuums are world renown for being one of the only companies with a fully gasketed vacuum that forces 100% of the exhaust through a true AMSA rated HEPA filter. This means the air exiting the vacuum has been 99.97% filtered at 0.3 microns minimum. In fact, when equipped with a genuine Miele Air-Clean HEPA filter the vacuum will filter even smaller, 99.97% at 0.1 microns. Miele vacuums, not just their HEPA filters, meet EU certification EN 1822 filtration which is much more stringent than standards in the USA.

In addition, we sell Boneco air purifiers. Using true AMSA rated HEPA filters, they will also reach the level of filtration efficiency as the Miele. Coupled together, these two machines make an effective defense against airborn allergens.

*House of Vacuums does not make any claims regarding medical treatment for allergies or asthma. Items advertised are for "relief" purposes only. If you suffer from allergies or asthma, you should speak to your physician or allergist right away. Allergies and asthma are potentially life-threatening conditions.

Do you sell used vacuums?:

As a Miele dealer of 20+ years, we will often receive well-cared for Mieles in the shop when the owner trades up to a new model. We only deal in lightly-used Sebo vacs, Miele canisters and Riccar uprights. We do not sell used machines by Electrolux, Kirby, Dyson, Shark, etc. 

So we will occasionally have a pre-owned vacuums available. These are sold on a first-come, first-serve basis. We do not have a waiting list and these are the only used machines we sell.

Do you buy used vacuums?:

No, we only take them as trade-ins, giving a credit toward the purchase of a new vacuum.

What do you do with the trade-Ins?:

Unless they are the aforementioned Miele, Sebo or Riccar in excellent shape, trade-ins are disposed of through recycling what we are able and sending the rest to the landfill.

Isn't it bad for the environment to put so many vacuums in the Landfill?:

Yes, it absolutely is. That is why House of Vacuums only sells high quality machines that will last the owners decades, not months. This is the easiest way to lower the waste created by our throw-away culture.

My grandparents paid $130 for their Electrolux in 1960 and it ran for 50 years! Why did the vacuum I bought a couple years ago for the same price break already?:

Inflation. That $130 Electrolux cost $1100 in today's money. When you buy a vacuum for $130 today, that is the equivalent of around $15 in 1960. At that price, you simply cannot make a product that will last more than a couple years.

The good news is that with improvements in manufacturing efficiency and assembly automation you can get a quality, German-made Miele for significantly less than the $1100 your grandparents paid for their Electrolux.

What Vacuums Do You Guys Own?:

Nobody really asks this, but I think it is telling nonetheless.

  • Rex Douglas - Manager

    • Riccar Vibrance Premium - 15 years old (handle repair at 14 years old).

    • Miele Complete C3 Alize - A new vacuum for the bare floor in their new house.

    • Riccar RSL3 - Formerly used commercially, it still runs great.

    • Royal Pony Canister - Just plain old, new motor installed circa 2005.

  • Matt & Jen Douglas - Owners

    • Miele Complete C3 Brilliant - 1 year old (no repairs).

    • Sebo E3 Premium - 1 year old (no repairs).

    • Miele Quartz - 7 years old (no repairs).

    • Miele Red Velvet - 18-20ish years old, repair history unknown. Runs amazing!

    • Hoover Lynx Cordless - 5 years old (rebuilt battery pack after 3 years).

    • Simplicity S65 Cordless Stick Vac - Less than 1 Year

    • Hizero (3 months old... amazing product!)

  • House of Vacuums Shop

    • Miele Naturelle - 20+ years old, heavily abused all day cleaning up lesser vacuums in the shop... still runs like a top!

    • Miele Plus S251i - 19 years old, heavily abused. A customer vacuumed up ash into it and it melted some of the bag chamber. Still runs great!

    • Miele S6 Olympus - 8 years old (1 repair: New switch)